PAX Labs Inc. Limited Warranty

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PAX 3 Ten Year Limited Warranty

  1. How Long Does the Warranty Last?

PAX 3 comes with a ten (10) year limited warranty from the date of retail purchase by the original purchaser.


  1. What Does the Warranty Cover?

PAX Labs only warrants PAX 3 against defects in materials and workmanship under normal use for 10 years from date of retail purchase from www.paxvapor.com and from authorized PAX retailers by the original purchaser (this Limited Warranty is NOT transferable to subsequent purchasers).

Please visit www.paxvapor.com for a list of authorized PAX retailers.


  1. What Will PAX Labs Do?

If a valid claim under this Limited Warranty is received within the 10 year warranty period, PAX Labs will, at its discretion, either: (1) Repair the defect; or (2) Exchange the device for a new one.

Except as stated herein, PAX Labs makes no other express warranty.


  1. What is NOT Covered by the Warranty?

    1. Any non-PAX Labs products, any PAX Labs products other than the PAX 3 device and any device accessories or attachments;
       
    2. Damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes;
       
    3. Damage caused by the device being exposed to or coming in contact with moisture (e.g. liquids, water, rain, extreme humidity, unusually heavy perspiration or other moisture), or extreme thermal or environmental conditions (e.g. sand, food, dirt or similar substances);
       
    4. Damage caused by operating the device outside the permitted or intended use as described by PAX Labs in the device documentation;
       
    5. Damage caused by concentrates, the concentrate adapter, or waxes;
       
    6. A device or part that has been modified to alter functionality or capability;
       
    7. Damage to the device (1) attributable to accessories or attachments not authorized or recommended by PAX Labs or (2) attributable to accessories or attachments authorized or recommended by PAX Labs but where usage thereof was outside of normal or recommended use;
       
    8. Cosmetic damage occurring through wear and tear, including but not limited to scratches, dents, and broken plastic;
       
    9. Any device where the serial number has been tampered with, erased or obscured or is not genuine; and
       
    10. Normal performance degradation of batteries or neglecting to adhere to cleaning instructions. Please contact PAX Customer Care for more information on battery degradation.
      In addition, opening, disassembling or tampering with your device in any way will void this Limited Warranty.


  1. How Do You Get Service?

    To obtain service under this Limited Warranty, the original purchaser must do the following:
    1. Review this PAX Labs 10 year Limited Warranty to confirm that the device is warranted hereunder.
       
    2. Proof of purchase may be requested before warranty service will be provided. Please retain your purchase receipt or other evidence of purchase for your records.
       
    3. It is recommended soon after purchase and prior to submitting a request for warranty support and for your convenience, you register the date of retail purchase and device serial number as both are needed to establish the start/end dates of the Limited Warranty.
       
    4. If no date of purchase is registered or no record of the purchase date is provided by you or otherwise available to PAX Labs at the time warranty service is requested, the warranty start/end dates will be determined by date of device manufacture using the device serial number.
       
    5. Contact PAX Customer Care to arrange warranty service by submitting a support request, including as many details as possible of the problem experienced to ensure prompt service.

Please note:

    1. PAX Customer Care may request additional details about the device, including pictures or videos and attempt to troubleshoot common issues before approving warranty service.
       
    2. All devices approved for warranty service must be returned to PAX Labs before a replacement device will be provided.
       
    3. Depending on your geography, you may be responsible for shipping and handling costs to return the device to PAX Labs.
       
    4. PAX strongly encourages you to send returns with a tracking number or delivery confirmation number. PAX Labs is not responsible for lost or damaged returns sent by you.
       
    5. The cost of return shipping to you for devices not covered by this Limited Warranty shall be your responsibility, and PAX Labs may require pre-payment of shipping charges before we return such devices.
       
    6. Original purchasers returning devices for repair or replacement will be subject to age-verification. PAX Labs will only honor this Limited Warranty from original purchasers of legal age to purchase the device.  


  1. Can I Return My Device For Refund?

Refunds are only available for new and unused devices purchased on www.paxvapor.com and must be return directly to PAX Labs within fourteen (14) days of receipt. If the tamper proof seal is broken, a refund cannot be honored.

Devices purchased through an authorized PAX retailer will not be refunded by PAX Labs; in such case, any refunds must be obtained from the authorized retailer from whom you purchased the device and will be subject to the retailer’s policy on refunds.


  1. What is the Scope of PAX Labs’ and Your Rights and Responsibilities?

    1. In no event shall PAX Labs be liable for monetary damages or other losses arising from any device defect or failure, including, but not limited to, for any loss of use, time or for any inconvenience or for any incidental or consequential damages.
       
    2. ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE LENGTH OF THIS LIMITED WARRANTY.
       
    3. Some states and/or provinces do not allow limitations on how long an implied warranty lasts and/or do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state and province to province.
       
    4. PAX Labs’  is not responsible for and will not be bound by any additional warranties provided by retailers and does not authorize any other person to make or assume any obligation or liability in connection with any of its devices.


8. Counterfeiting

The fight against unauthorized and counterfeit devices is a long-term commitment to quality and service by PAX Labs. PAX Labs advises consumers to be cautious when purchasing devices from unauthorized resellers. While PAX Labs would like to help the victims of counterfeiting, we are not able to reimburse money used to purchase infringing or counterfeit goods, nor do we assist with the resolution of disputes.


 


PAX Era™ 1 Year Limited Warranty


  1. How Long Does the Warranty Last?

PAX Era™ comes with a one (1) year limited warranty from the date of retail purchase by the original purchaser.


  1. What Does the Warranty Cover?

PAX Labs only warrants PAX Era™ against damage caused by PAX Era™ “Simple-Click” Pods and defects in materials and workmanship under normal use, in either case, for 1 year from date of retail purchase from www.paxvapor.com or from authorized PAX retailers by the original purchaser (this Limited Warranty is NOT transferable to subsequent purchasers).

Please visit www.paxvapor.com for a list of authorized PAX Era™ retailers.


  1. What Will PAX Labs Do?

If a valid claim under this Limited Warranty is received within the 1 year warranty period, PAX Labs will, at its discretion, either: (1) Repair the defect; or (2) Exchange the device for a new one.

Except as stated herein, PAX Labs makes no other express warranty.


  1. What is NOT Covered by the Warranty?

    1. PAX Era™ Pods themselves are not covered by this warranty;
       
    2. Any non-PAX Labs products, any PAX Labs products other than the PAX Era™ device;
       
    3. Damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes;
       
    4. Damage caused by the device being exposed to or coming in contact with moisture (e.g. liquids, water, rain, extreme humidity, unusually heavy perspiration or other moisture), or extreme thermal or environmental conditions (e.g. high altitude or sand, food, dirt or similar substances);
       
    5. Damage caused by unauthorized Pod fillers, user filled Pods, Pods which have been tampered with or counterfeit Pods;
       
    6. Damage caused by operating the device outside the permitted or intended use as described by PAX Labs in the device documentation;
       
    7. A device or part that has been modified to alter functionality or capability;
       
    8. Damage to the device (1) attributable to accessories or attachments not authorized or recommended by PAX Labs or (2) attributable to accessories or attachments authorized or recommended by PAX Labs but where usage thereof was outside of normal or recommended use;
       
    9. Cosmetic damage occurring through wear and tear, including but not limited to scratches, dents, and broken plastic;
       
    10. Any device where the serial number has been tampered with, erased or obscured or is not genuine; and
       
    11. Normal performance degradation of batteries or neglecting to adhere to cleaning instructions. Please contact PAX Customer Care for more information on battery degradation.
      In addition, opening, disassembling or tampering with your device in any way will void this Limited Warranty.


  1. How Do You Get Service?

To obtain service under this Limited Warranty, the original purchaser must do the following:

    1. Review this PAX Labs 1 year Limited Warranty to confirm that the device is warranted hereunder.
       
    2. Proof of purchase may be requested before warranty service will be provided. Please retain your purchase receipt or other evidence of purchase for your records.
       
    3. It is recommended soon after purchase and prior to submitting a request for warranty support and for your convenience, you register the date of retail purchase and device serial number as both are needed to establish the start/end dates of the Limited Warranty.
       
    4. If no date of purchase is registered or no record of the purchase date is provided by you or otherwise available to PAX Labs at the time warranty service is requested, the warranty start/end dates will be determined by date of device manufacture using the device serial number.
       
    5. TO ARRANGE FOR WARRANTY SERVICE, AND BEFORE SENDING YOUR PAX ERA DEVICE TO PAX LABS, first contact PAX Customer Care by submitting a support request, including as many details as possible of the problem experienced to ensure prompt service. A Pax Customer Care representative will contact you by phone. If PAX Customer Care cannot trouble shoot the issue over the phone, authorization to return the device to PAX Labs will be provided. PAX LABS RESERVES THE RIGHT TO REJECT RETURNS MADE WITHOUT PRIOR RETURN AUTHORIZATION.

Please note:

    1. PAX Customer Care may request additional details about the device, including pictures or videos and attempt to troubleshoot common issues before approving warranty service.
       
    2. All devices approved for warranty service must be returned to PAX Labs before a replacement device will be provided.
       
    3. DO NOT SEND PAX LABS ANY PAX ERA™ POD UNDER ANY CIRCUMSTANCES. PLEASE REMOVE THE POD BEFORE ANY DEVICE IS SHIPPED BACK TO PAX LABS.
       
    4. Depending on your geography, you may be responsible for shipping and handling costs to return the device to PAX Labs.
       
    5. PAX strongly encourages you to send returns with a tracking number or delivery confirmation number. PAX Labs is not responsible for lost or damaged returns sent by you.
       
    6. The cost of return shipping to you for devices not covered by this Limited Warranty shall be your responsibility, and PAX Labs may require pre-payment of shipping charges before we return such devices.
       
    7. Original purchasers returning devices for repair or replacement will be subject to age-verification. PAX Labs will only honor this Limited Warranty from original purchasers of legal age to purchase the device.  


  1. Can I Return My Device For Refund?

Refunds are only available for new and unused devices purchased on www.paxvapor.com and must be return directly to PAX Labs within fourteen (14) days of receipt. If the tamper proof seal is broken, a refund cannot be honored.

Devices purchased through an authorized PAX retailer will not be refunded by PAX Labs; in such case, any refunds must be obtained from the authorized retailer from whom you purchased the device and will be subject to the retailer’s policy on refunds.


  1. What is the Scope of PAX Labs’ and Your Rights and Responsibilities?

    1. In no event shall PAX Labs be liable for monetary damages or other losses arising from any device defect or failure, including, but not limited to, for any loss of use, time or for any inconvenience or for any incidental or consequential damages.
       
    2. ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE LENGTH OF THIS LIMITED WARRANTY.
       
    3. Some states and/or provinces do not allow limitations on how long an implied warranty lasts and/or do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state and province to province.
       
    4. PAX Labs’ is not responsible for and will not be bound by any additional warranties provided by retailers and does not authorize any other person to make or assume any obligation or liability in connection with any of its devices.
       

8. Counterfeiting

The fight against unauthorized and counterfeit devices is a long-term commitment to quality and service by PAX Labs. PAX Labs advises consumers to be cautious when purchasing devices from unauthorized resellers. While PAX Labs would like to help the victims of counterfeiting, we are not able to reimburse money used to purchase infringing or counterfeit goods, nor do we assist with the resolution of disputes.



PAX 2 Ten Year Limited Warranty

Warranty Instructions

  • Please review PAX warranty details, below.

  • Warranty inspection and service is arranged through and approved by PAX Support. 

  • If you think you may require warranty service, please contact the PAX Pro's by submitting a support request.

  • US warranty services will be provided paid shipping labels.

  • Warranty services are given priority and will be processed within 4 business days upon receipt of device by the PAX Pro's team.

  • Please note: PAX Labs, Inc. is not reliable for lost packages if your package is not scanned by USPS with the label we provide.
     

 PAX 2 Warranty Details

10 Year Limited Warranty Information

PAX Labs, Inc. warrants  PAX 2 (not its accessories) against defects in materials and workmanship under normal use for a period of ten (10) years from the date of retail purchase by the original end-user purchaser. If a physical defect arises and a claim is received within the Warranty Period, at its option and to the extent permitted by law, PAX Labs, Inc. will either (1) Repair the product defect, or (2) Exchange the product with a product that is new or is at least a functionally equivalent product. Please see our return policy below for refunds.

The Limited Warranty does not apply to normal performance degradation of batteries or neglecting to adhere to cleaning instructions. Please contact the PAX Pro's support team to learn more about our PAX Battery Service.

PAX 10 Year Limited Warranty may be limited in specific countries, please inquire for more information. PAX is available in select locations.  
 

Exclusions and Limitations 

The Limited Warranty applies only to products manufactured by PAX Labs, Inc. that can be identified by the PAX trademark, trade name, or logo affixed to them and purchased at an authorized retailer, serviced by an authorized PAX distributor.

The Limited Warranty does not apply to any non-PAX products.

This warranty does not apply to (a) damage caused by accident, abuse, misuse, flood, fire, earthquake, acts of piracy, or other external causes; (b) damage caused by operating the product outside the permitted or intended use as described by PAX; (c) a product or part that has been modified to alter functionality or capability; (d) cosmetic damage, including but not limited to scratches, dents, and broken plastic.

Important: Warranty applies to original end-user purchaser only and is non-transferable. Warranty does not apply should you purchase through a 3rd party reseller such as eBay and Craigslist. PAX warranties only apply to devices purchased at any authorized retailer serviced by an authorized PAX distributor. For questions regarding authorized retailers, please contact us.

Intentionally opening up or disassembling your device in any way will void your warranty.
 

Disclaimers

In no event shall PAX Labs, Inc. be liable for monetary damages or other losses arising from any device defect or failure, including, but not limited to, for any loss of use, time or for any inconvenience or for any incidental or consequential damages.

ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE LENGTH OF THIS LIMITED WARRANTY.

SOME STATES AND/OR PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS AND/OR DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND PROVINCE TO PROVINCE.

PAX Labs, Inc. neither makes or assumes and does not authorize any other person, including any PAX authorized retailer, to make or assume any obligation or liability in connection with any of its devices other than as covered by this Limited Warranty.
 

Return Policy

Please carefully research the product you are interested in before purchasing. Refunds are only available for new and unused devices purchased on paxvapor.com within fourteen (14) days. If the tamper proof seal is broken a refund cannot be honored. Devices purchased through an authorized retailer cannot be refunded by PAX.

If you would like additional information about any of our PAX Labs products, freely contact us. Our experienced support and tech team, the PAX Pro's are happy to help you make the right decision!
 

Counterfeiting

The fight against unauthorized sales and counterfeiting is a long-term commitment to quality and service by PAX Labs, Inc. PAX is dedicated to ensuring our customers receive the modern technologies, beautiful design and world-class support that encompass the brand. 

PAX Labs advises consumers to be cautious when purchasing devices from unauthorized resellers as the quality, reliability and safety of these products is uncertain and in some cases, may expose the user to serious dangers not encountered with genuine PAX Labs products.

PAX Labs has deployed a devoted team to actively pursue and investigate unauthorized resellers and counterfeiters in an effort to protect customers and business partners. By finding counterfeiters and taking legal action against them, we believe we're doing our part since many people do not understand the global ramifications of counterfeiting, or the cycle of abuse they are supporting when purchasing counterfeit goods.

While PAX Labs would like to help the victims of counterfeiting we’re not able to reimburse money used to purchase infringing goods since such goods were not bought from PAX, nor do we assist with the resolution of disputes, including assistance with PayPal or credit card refunds.

Contact PAX to learn more about authorized dealers, as any product purchased outside of our exclusive sales network runs the risk of being counterfeit and is not guaranteed under warranty. 

Effective Date: January 17, 2017. For a copy of the Pax 2 Ten Year Limited Warranty in effect prior to this date, please contact the PAX Pro’s by submitting a support request.


PAX 1 Ten Year Limited Warranty

Warranty Instructions

  • Please review PAX warranty details, below.

  • Warranty inspection and service is arranged through and approved by PAX Support. 

  • If you think you may require warranty service, please contact the PAX Pro's by submitting a support request.

  • US warranty services will be provided paid shipping labels.

  • Warranty services are given priority and will be processed within 4 business days upon receipt of device by the PAX Pro's team.

  • Please note: PAX Labs, Inc. is not reliable for lost packages if your package is not scanned by USPS with the label we provide.

 

PAX Warranty Details

10 Year Limited Warranty Information

PAX Labs, Inc. warrants PAX (not its accessories) against defects in materials and workmanship under normal use for a period of ten (10) years from the date of retail purchase by the original end-user purchaser. If a physical defect arises and a claim is received within the Warranty Period, at its option and to the extent permitted by law, PAX Labs, Inc will either (1) Repair the product defect, or (2) Exchange the product with a product that is new or is at least a functionally equivalent product. Please see our return policy below for refunds.

The Limited Warranty does not apply to normal performance degradation of batteries or neglecting to adhere to cleaning instructions. Please contact the PAX Pro's support team to learn more about our PAX Battery Service.

PAX 10 Year Limited Warranty may be limited in specific countries, please inquire for more information. PAX is available in select locations. 
 

Exclusions and Limitations 

The Limited Warranty applies only to products manufactured by PAX Labs, Inc. that can be identified by the “PAX trademark, trade name, or logo affixed to them and purchased at an authorized retailer, serviced by an authorized PAX distributor.

The Limited Warranty does not apply to any non-PAX products.

This warranty does not apply to (a) damage caused by accident, abuse, misuse, flood, fire, earthquake, acts of piracy, or other external causes; (b) damage caused by operating the product outside the permitted or intended use as described by PAX; (c) a product or part that has been modified to alter functionality or capability; (d) cosmetic damage, including but not limited to scratches, dents, and broken plastic.

Important: Warranty applies to original end-user purchaser only and is non-transferable. Warranty does not apply should you purchase through a 3rd party reseller such as eBay and Craigslist. PAX warranties only apply to devices purchased at any authorized retailer serviced by an authorized PAX distributor. For questions regarding authorized retailers, please contact us.

Intentionally opening up or disassembling your device in any way will void your warranty.
 

Return Policy

Please carefully research the product you are interested in before purchasing. Refunds are only available for new and unused devices purchased on paxvapor.com within fourteen (14) days. If the tamper proof seal is broken a refund cannot be honored. Devices purchased through an authorized retailer cannot be refunded by PAX.

If you would like additional information about any of our PAX Labs products, freely contact us. Our experienced support and tech team, the PAX Pro's are happy to help you make the right decision!
 

Counterfeiting

The fight against unauthorized sales and counterfeiting is a long-term commitment to quality and service by PAX Labs, Inc. PAX is dedicated to ensuring our customers receive the modern technologies, beautiful design and world-class support that encompass the brand. 

PAX Labs advises consumers to be cautious when purchasing devices from unauthorized resellers as the quality, reliability and safety of these products is uncertain and in some cases, may expose the user to serious dangers not encountered with genuine PAX Labs products.

PAX Labs has deployed a devoted team to actively pursue and investigate unauthorized resellers and counterfeiters in an effort to protect customers and business partners. By finding counterfeiters and taking legal action against them, we believe we're doing our part since many people do not understand the global ramifications of counterfeiting, or the cycle of abuse they are supporting when purchasing counterfeit goods.

While PAX Labs would like to help the victims of counterfeiting we’re not able to reimburse money used to purchase infringing goods since such goods were not bought from PAX, nor do we assist with the resolution of disputes, including assistance with PayPal or credit card refunds.

Contact PAX to learn more about authorized dealers, as any product purchased outside of our exclusive sales network runs the risk of being counterfeit and is not guaranteed under warranty.