PAX Customer Support
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Shipping

Do you deliver to PO Box addresses? +

At this time we cannot ship to PO Box addresses and recommend using our Signature Delivery option.

How soon can I get my order? +

We ship Monday through Friday, with all orders placed before 12:00 PM Pacific Time shipping same day. Orders placed after 12:00 PM Pacific Time will ship the next business day.

Our free shipping methods use USPS Priority and Canada Post Xpress. Both methods have a standard delivery estimate of 3-7 days. Depending on your location, we offer 2nd day and overnight shipment options at check-out for an additional cost.

USPS Priority may be delivered on Saturdays. All other methods are delivered Monday through Friday by the close of business day.

*Delivery dates on our website are estimates provided by the courier and may be affected by weather, national holidays, and some geographic locations. 

What packaging will my order be delivered in? +

Your order will be shipped in discreet packaging with no visible logos.

What do I do if my parcel is lost? +

We highly recommend using signature confirmation upon delivery to prevent lost or stolen packages. If a package is not delivered, please call your local post office for immediate assistance with your parcel. We ask that before contacting the Pax Pros, you make a claim by calling 1-800-ASK-USPS®. Please include the claim number when contacting us via paxvapor.com/support.

Please note: damaged or missing merchandise must be reported to us within 72 hours of the date of delivery. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our return/exchange policy. Please feel free to contact us with any questions regarding our policies.

What if my parcel is damaged? +

If possible, please check the condition of your parcel before you sign for it. If it's at all damaged, don't sign for it and hand it back to the courier to return to us. If you only discover that your parcel is damaged after it is delivered, please contact the Pax Pros team at paxvapor.com/support/contact/.

Please note: damaged or missing merchandise must be reported to us within 72 hours of the date of delivery. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our return/exchange policy. Please feel free to contact us with any questions regarding our policies.

Can I change my delivery address after my order has been shipped? +

No, not if you have received your tracking information by email. All orders placed before noon, PT will ship same day. Orders placed after noon PT will ship the next business day.

Can I track my order? +

Yes, once your order ships you will receive a confirmation email with a link to your tracking number. This link will also be available in the Order History section of your account.

Where Do You Deliver? +

We do not ship PAX products directly to the following states from PAXvapor.com: AL, IA, ID, IN, KS, LA, MS, NE, OK, PR, SD, UT, VA, VI, WV, & WI.

Several online retailers sell PAX products, and there may be a store near you.

Rest assured we still honor our 10 Year Ltd warranty in these states and will continue to cover the cost of returns for warranty services.

PAX 2 / 3 can also be delivered to UK, IT, NL, FR, DE, & CA.