PAX is displaying your current temperature setting -- this means the internal sensor inside PAX that detects whether or not your mouthpiece is inserted, is having a bit of trouble reading the mouthpiece as being in the “ON” position. The sensor then tells your PAX to stop heating, just in case you’re cleaning your device.
When the sensor isn’t detecting your mouthpiece, PAX’s mouthpiece lubricant is the answer. The lubricant cleans the internal sensor and helps prevent build-up. The lubricant should be applied after each cleaning when it gets wiped away.
Regularly soaking the mouthpiece in isopropyl alcohol and applying mouthpiece lubricant is one of the best ways to ensure your PAX continues to perform in top vape-shape.
Before contacting PAX Support, soak your mouthpiece and apply mouthpiece lubricant per our instructions. You should be back to plooming in no time!
Order PAX mouthpiece lubricant directly through our web store.
How to Apply PAX Lubricant
If you still have trouble:
- Please send us a support request.
My mouthpiece is moving slow or is stuck in the closed position. +
There are a few reasons a mouthpiece becomes sticky or stuck in the closed position, but only you can prevent a stuck mouthpiece.
Reason #1: Buildup on the mouthpiece metal stem and sliding ring.
Overtime, residue will build up on the outside and inside of the metal mouthpiece stem and can begin to cause your mouthpiece to move slow or sluggishly. Unless you regularly maintain your PAX by soaking the mouthpiece and applying mouthpiece lubricant, this will get more severe and your mouthpiece could eventually become jammed in place.
The sliding ring that sits underneath the mouthpiece plastic helps latch your mouthpiece in the OFF position. It’s important to keep this piece clean so that it moves freely or your device may need servicing to remove the mouthpiece.
Try this: The best way to remove a sticky mouthpiece is to gently warm up the residue that's preventing the mouthpiece from releasing. You can try blowing warm air into the top of the closed mouthpiece, leave your PAX in the sun or in your pocket and let body heat do the work for you. Press the mouthpiece down slowly but firmly, wiggling it back and forth, until it slowly pushes itself back out. If you are able to remove your mouthpiece (whew!), clean and lubricate your mouthpiece before reinserting it into PAX. Check out our related FAQ’s below.
Reason #2: Disassembling the mouthpiece.
PAX asks that you never disassemble your mouthpiece. If you have disassembled your mouthpiece at any point and it is stuck in the off position, it will need to be sent to the PAX Pros for service.
Do not try this: Put down the pliers! Please do not ever use any tools to try and remove your mouthpiece as this may cause permanent damage to your PAX, and is not covered under the warranty.
If you are unable to remove a stuck mouthpiece contact the PAX Pros using our Support Request form.
How to Apply PAX Lubricant
Read our cleaning guide:
I have to push my mouthpiece in slightly for PAX to heat up. +
Are you seeing a temperature color on the LED (yellow, orange, or red) when this occurs? It sounds like the internal sensor inside PAX is having a bit of trouble detecting the mouthpiece as being in the “on” position and is telling your PAX to stop heating, just in case you’re cleaning your device!
PAX’s mouthpiece lubricant is the answer. The lubricant cleans the internal sensor and helps prevent build-up. The lubricant should be applied after each cleaning when it gets wiped away. Before contacting PAX Support, apply mouthpiece lubricant per our instructions. You should be back to plooming in no time! If you still have trouble, please send us a Support Request.
Bottled mouthpiece lubricant can be purchased directly through our web store.
What is the mouthpiece lubricant and how do I use it? +
Mouthpiece Lubricant should be a part of your regular maintenance. Applying PAX’s food-grade, water-soluble lubricant to your mouthpiece after cleaning (or even in between cleanings) prevents buildup from accumulating and ensures smooth mouthpiece action every time. Lubricant also keeps the internal sensor that detects whether or not the mouthpiece is in the ON/OFF position free of buildup.
Selected by the same engineers who designed the device, lubricant helps protect and prolong the life of your investment and makes future cleanings a breeze.
For more tips, the PAX Pros recommend you:
Bottled PAX Mouthpiece Lubricant can be purchased directly through our web store.
Can I soak my mouthpiece? +
The PAX Pros recommend soaking your mouthpiece (and your screen too) as part of your regular cleaning routine.
Throw the mouthpiece and screen in a container of Isopropyl Alcohol or warm soapy water while you clean the rest of your PAX.
Or soak the mouthpiece and screen at least overnight, at least once a month.
Rinse with water and dry both off.
Reinsert the screen.
Apply lubricant to the mouthpiece per instructions and click a few times to distribute.
Deep cleaning your mouthpiece +
Soaking: Your mouthpiece should be soaked at least once a month for 30 minutes. Or better yet, regularly soak your mouthpiece and screen together while you clean the vapor path and oven of PAX.
Sliding ring: Located on the metal mouthpiece stem, next to where it connects to the black, plastic part, is a small sliding ring. This component should slide freely back and forth. If it appears sticky or stuck in place, be sure to give it some extra care. Soaking the mouthpiece in isopropyl alcohol and wiping it down should do the trick.
Inside the metal stem: This is a favorite place for residue to hide out. One trick for cleaning in here is to bend a pipe cleaner in half, to double its diameter. Dip it in isopropyl alcohol and get a snug scrub of the inside of the stem.
If you prefer to have a totally fresh start with your mouthpiece, we offer replacements in our webstore.