PAX Customer Support
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PAX Cleaning and Care

A clean Pax is a happy Pax (and a happy you!). The Ploominati want you to know that most issues can be prevented or resolved with regular care and maintenance. Below you’ll find everything you need to know to quickly and effectively clean your favorite portable vaporizer so you spend more time enjoying and less time cleaning.

Read this:

Pax Cleaning Guide

Watch this video:

 

Remember to always be careful when using any liquids to clean Pax.

Things you shouldn’t try with PAX. +

Attempting to use PAX in any other way than described in your user guide or in our support page information may void your warranty. We can’t tell you everything you shouldn’t do, but here is a list of examples:

  • Do not drop, crush, bend, deform, puncture, shred, microwave, incinerate, paint, or insert anything other than the cleaning supplies provided by PAX into PAX.
  • Do not clean PAX other than as instructed by PAX.
  • Do not attempt to repair or modify a PAX yourself.
  • Do not use a non-PAX charger.

My temperature button is unresponsive. +

Buildup happens. The temperature button can sometimes get stuck when buildup accumulates.

Try this:

  • Lightly dampen a Q-tip with warm water and swab the area around the temperature button, as well as the button itself. This will free up buildup and restore functionality.

  • If this doesn't do the trick, you could also try using a very small amount of Isopropyl Alcohol in lieu of the warm water.

PAX is an electronic device, so please be extra careful when using liquids during cleaning. Moisture damage is not covered under the 10 Year Ltd Warranty.

If after giving it your best shot you are still unable to free the button of buildup, please contact the PAX Pros for further help by filling out our Support Request form.

In-A-Hurry PAX Cleaning Tips +

Sometimes you only have a few minutes to clean your PAX. The PAX Pros selected some highlights for getting your device clean and ready to head out when time is of the essence. This should take less than 5-10 minutes.

  • Soak your mouthpiece with your oven screen in isopropyl alcohol (IPA) while cleaning the rest of your PAX.

  • Use a pipe cleaner moistened with IPA to floss through the vapor tube.

  • Use a Q-tip moistened with IPA to clean out the oven. Discoloration in the oven and on the screen is ok! Just as long as there is no buildup.

  • Rinse off mouthpiece and screen and dry with a paper towel.

  • Reinsert your oven screen.

  • Apply lubricant to your mouthpiece, reinsert and then click in and out 10 times to distribute the lubricant.

  • Bada bing bada boom. Your PAX is clean!

If you don't have 10 minutes to clean your PAX, a lubricant application should keep your PAX running for another 5 uses or so.

About PAX mouthpiece lubricant +

Most PAX features are controlled by the mouthpiece, so you’ll definitely want to keep this component primed. By routinely applying the mouthpiece lubricant after your regular cleanings (and in between cleanings too), you’ll be reducing residue before it has a chance to accumulate and create issues.

How to apply lubricant:

A little goes a long way! Simply brush a drop’s worth on the exterior of the mouthpiece’s metal stem, near the sliding ring, and make sure to use the applicator brush in the interior of the of the metal mouthpiece stem. Reinsert the mouthpiece into PAX, click 10+ times to disperse the lubricant, and you’re good to go!

Watch this video:

 

Read this guide:

Read the full PAX lubricant instruction guide.

Deep cleaning your mouthpiece +

  • Soaking: Your mouthpiece should be soaked at least once a month for 30 minutes. Or better yet, regularly soak your mouthpiece and screen together while you clean the vapor path and oven of PAX.

  • Sliding ring: Located on the metal mouthpiece stem, next to where it connects to the black, plastic part, is a small sliding ring. This component should slide freely back and forth. If it appears sticky or stuck in place, be sure to give it some extra care. Soaking the mouthpiece in isopropyl alcohol and wiping it down should do the trick.

  • Inside the metal stem: This is a favorite place for residue to hide out. One trick for cleaning in here is to bend a pipe cleaner in half, to double its diameter. Dip it in isopropyl alcohol and get a snug scrub of the inside of the stem.

If you prefer to have a totally fresh start with your mouthpiece, we offer replacements in our webstore.

Screen Cleaning Tips +

The oven screen for PAX is an industry-unique design that channels vapor around its scalloped edges, so you’ll want to keep it clean.

  • Soaking the screen in isopropyl alcohol is an effortless way to let time do the cleaning for you.

  • The PAX Pros recommend tossing the mouthpiece in at the same time.

  • Soak both pieces while you clean the body of the device or overnight once a month.

  • Use a paper towel or cloth to wipe down the screen. Feel free to give it some elbow grease – just avoid bending it.

  • Don’t fret about discoloration on the screen. So long as the edges are clear, staining on the stainless steel plate will not impact performance.

If you prefer to start fresh, we offer a 3-pack of screens in our webstore.

Vapor Path and Oven Cleaning Tips +

Keeping PAX’s vapor path and oven clean ensures you have a great plooming session, every time. If residue is allowed to accumulate in these areas, you may find PAX taking longer to heat up and the draw becoming restricted.

  • To clean the vapor path, moisten a pipe cleaner with isopropyl alcohol and insert through the opening next to the temperature button. Be sure to give the pipe cleaner a quick shake before; a little bit of liquid goes a long way.

  • Gripping the pipe cleaner in the middle, right above the vapor path, will help keep the pipe cleaner from bending while dislodging the screen.

  • Once the screen is popped out, push the pipe cleaner back and forth. Repeat as necessary: you want to be able to see directly through the device.

  • ALWAYS make sure the oven is cool and the LED is displaying your current temperature setting before cleaning or packing it.

  • Like the screen, the oven walls may become discolored, but so long as you’re removing any buildup, the oven will heat up effectively.

  • A Q-tip and/or paper-towel moistened with isopropyl alcohol are great for cleaning the oven. The more frequently you clean the oven, the easier it will be.