PAX Customer Support
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Age Verification

How are you age verifying me? +

We've partnered with Veratad Technologies, an industry leading age verification service. The information you provide during check out on PAXvapor.com is used by Veratad to complete a public records search, only reporting back whether or not you are of age to purchase our products. If the system cannot immediately verify your age, you may be required to upload a photo I.D. Your order will temporarily be placed on hold until an agent can review your I.D and order information.

Veratad's Age Verification service can be accessed from your PAX Labs account dashboard. Providing false information may constitute a violation of the law.

For more, please see our privacy policy.

How do I know if I'm age verified? +

If the system successfully verifies your age during checkout, you'll be directed to an order confirmation page and will receive confirmation of your order and shipping details by email. If the system has been unable to verify your age, you'll be asked to upload an ID for further verification and your order will be temporarily placed on hold. Customers whose ID's are approved will be updated by email and the order will process and ship as usual. Customers whose ID's are not approved will be notified by email and the order will be canceled within 30 days. You can also review your age verification status by logging into your PAX account and clicking on Age Verification.

Do I have to be age verified every time I place an order on PAXvapor.com? +

Your age verification is associated with the information you provided when you created your PAX account during check out. As long as you are logged in under that account, you will not have to re-age verify on PAXvapor.com for additional purchases. You can also review your age verification status by logging into your PAX account and clicking on Age Verification.

Is my account information safe? +

PAX Labs understands that when people shop online, they want to know their personal information will be safe and secure. PAX Labs is compliant with the Payment Card Industry Data Security Standard (PCI DSS) Certification and uses secure socket layer (SSL) technology to help keep personal information secure.