PAX Customer Support
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Transport

How soon will I receive my order? +

We use TNT to ship to all international locations outside of North America. Deliveries are made Monday - Friday only by the close of the business day. Please note that delivery dates are estimates only provided by the courier. National holidays and some geographic regions can affect delivery times.

Can I track my order? +

Once your order ships you will receive a confirmation by email with a link to your tracking number. If you have a PAX Labs account, this link will also be available in the Order History section of your account menu. You can see the current status and location of your shipment, find out if your shipment has been delivered and who signed for it by copying and pasting your tracking number on TNT’s Track and Trace page.

Do you deliver to PO Box addresses? +

We cannot ship to PO box addresses as TNT Economy Express with signature delivery is our only available shipment option at this time.

What packaging will my order be delivered in? +

Your order will be shipped in discreet packaging from the courier selected at check-out. No logos are visible on the outside of the box.

I missed my delivery. How I can rearrange a delivery? +

If the driver has attempted delivery and left a card, you should use TNT’s Re-delivery Service. If the driver has not yet attempted delivery or you did not receive the re-delivery card, please contact TNT’s customer support. Your enquiry must include the tracking number, delivery address and re-delivery date. Note: Orders can only be re-delivered between Monday and Friday.

What do I do if my parcel is lost? +

Please contact the PAX Pro’s through our support request form by selecting “An Order I Placed” and “Where’s my order?”. We’ll work with TNT services to recover your shipment.

Please note: damaged or missing merchandise must be reported to us within 72 hours of the date of delivery. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our return/exchange policy. Please feel free to contact us with any questions regarding our policies.

What if my parcel is damaged? +

Please check the condition of your parcel before you sign for it. If it's at all damaged, don't sign for it and hand it back to the courier to return to us. If you only discover that your parcel is damaged after it is delivered, please contact the Pax Pros by submitting a support ticket through our contact form.

Please note: damaged or missing merchandise must be reported to us within 72 hours of the date of delivery. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our return/exchange policy. Please feel free to contact us with any questions regarding our policies. 

Can I change my delivery address after my order has been shipped? +

If you have received your tracking information by email we are unable to amend the delivery address. It may be possible to change your delivery information by contacting TNT’s customer support.

How soon will my order ship? +

Orders will ship within 48 hours, M-F.

Where Do You Deliver? +

For those in the United States: we do not ship PAX3 products directly to the following states from PAXvapor.com: AL, GA, IA, ID, KS, KY, MO, MS, NE, NC, OK, SC, SD, TN, TX, VA, VI, WV, & WI.

For those in the United States: we do not ship PAX2 products directly to the following states from PAXvapor.com: AL, GA, IA, ID, IN, KS, KY, LA, MO, MS, NE, NC, OK, SC, SD, TN, TX, UT, VA, VI, WV, & WI.

Several online retailers sell PAX products, and there may be a retail location store near you.

Rest assured we still honor our 10 Year Ltd warranty in these states and will continue to cover the cost of returns for warranty services.

For those outside the United States and Canada, PAX 2 and PAX 3 are available for sale in retail stores throughout select European markets.