PAX Customer Support
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What can I expect after I’ve placed my order? +

A confirmation with your order details will be sent to by email.

Can I add items to an existing order? +

We are unable to amend an order once it’s been confirmed. We suggest creating a new order and notify the PAX Pro’s who will make an effort to combine your orders into one shipment at the warehouse.

I’m getting an error during check-out that says my card is declined? +

Billing address inconsistencies will cause your card to be declined in addition to insufficient funds. You should confirm that the billing information you’ve entered matches with what is on file for you with your card issuing bank. Please note! Declined transactions will appear on your billing statement as pending transactions. These pending transactions are deducted from your account balance temporarily and will clear from your account within 5 days. These funds are not held by Pax Labs, Inc. and the pending status can only be removed by your bank.

I haven’t received my order confirmation email? +

Please double check to make sure the confirmation email didn’t end up in your spam mail. You may want to save our email to your contacts to prevent this in the future. If you have created a PAX account, you can view your order details, status and history under the Recent Orders section in the account menu. If you have not received an order confirmation or cannot view your order from your account page please contact the PAX Pro’s through our support ticket to look into this for you. On the support request form, please select “An Order I placed” then “Check-out & Billing”.

Can I return an item for a refund? How? +

Please carefully research the product you are interested in before purchasing. Refunds are only available for new and unused devices purchased within 14 days on paxvapor.com. If the tamper proof seal is broken a refund cannot be honored. Devices purchased through an authorized PAX retailer cannot be refunded by PAX Labs. Contact us at paxvapor.com/support to receive a return authorization and shipping instructions.

How soon will my order ship? +

Orders will ship within 48 hours, M-F.